The items will be shipped via PayPal which is an easy online payment method and Stripe which is a payment processor, which means they support the electronic transfer of money from a customer’s bank (issuing bank) into a merchant’s bank (acquiring bank) as payment for goods or services bought with a credit card. You automatically pay via your own bank account.

The item purchased will be shipped within 2 business days. Please allow around 5-6 business days from the day of payment for the item to arrive if your physical address is located in the United States.

We understand how important this pillow is before your surgery and we always aim to process orders within the same day payment is received. If you need us to do next day shipping for your order due to an emergency please contact us at our e-mail and we will see if that is possible for your location.

Our point of contact is

International Shipping:

We do ship internationally but the customer is responsible for the shipping costs to their country. Please be aware that international shipping may incur extra fees such as customs fees, which are not the responsibility of the seller. We also do offer free shipping for some orders over $250 dollars. Contact us for more information.

Combined Shipping:

If you do purchase more than one item we do offer combined shipping in the United States. You will be refunded for the additional shipping costs. We only charge 10 dollars in shipping per order.

Each item is carefully packaged and protected in a custom plastic covering. Also, additional stuffing such as paper or bubble plastic wrap is placed in the box to help ensure its safe delivery.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email.

To return your product, you should mail your product to 630 Hammond St, Chestnut Hill, MA 02467, USA.

The shipping costs vary per country & order amount. The correct costs will always be indicated during the order process and in your shopping cart. 

An additional surcharge is charged for sending large packages to certain countries.